Return and Refund Policy

Return and Refund Policy

At Prakriti, we want you to have a smooth and satisfactory shopping experience. This Return and Refund Policy explains the conditions under which products purchased from our website may be returned, replaced, or refunded.

By placing an order on our website, you agree to the terms mentioned below.

1. Return Eligibility

Customers may request a return within 7 days from the date of receiving the product.

To be eligible for a return:

  • The product must be unused and unopened.

  • The product must not have been altered, damaged, or misused.

  • The product must be in the same condition in which it was delivered.

  • The product must be returned in its original packaging.

  • All original packaging, labels, and applicable accessories should be included.

  • A valid proof of purchase or order confirmation must be provided.

Products that do not meet these conditions may not be accepted for return.

2. Non-Returnable and Non-Refundable Items

The following products are generally not eligible for return or refund:

  • Products damaged due to customer misuse or improper handling.

  • Products that have been opened, used, altered, or damaged after delivery.

  • Products returned without their original packaging.

  • Products purchased during clearance sales or special promotional offers.

  • Products that are otherwise marked as non-returnable on the product page.

For hygiene and safety reasons, certain personal care, beauty, and grooming products may not be eligible for return once opened or used.

3. How to Request a Return

To request a return, please contact our customer support team within 7 days of receiving your order.

Please provide:

  • Order number

  • Customer name

  • Registered phone number or email address

  • Product name

  • Reason for return

  • Clear photographs or videos of the product, where applicable

Our team may review the request and provide further instructions regarding the return.

Please do not send a product back without receiving return instructions from our team.

4. Damaged or Incorrect Products

If you receive a product that is damaged, defective, or different from the product you ordered, please contact us as soon as possible after delivery.

Depending on the circumstances and product availability, you may be eligible for:

  • A replacement product, subject to availability; or

  • A full refund.

We may request photographs or videos of the package and product to verify the issue.

5. Refund Policy

Once the returned product is received, it will be inspected by our team.

After inspection, we will notify you whether your return and refund request has been approved or rejected.

If the refund is approved:

  • The refund will generally be processed within 7–10 working days.

  • The refund will be credited to the original payment method used for the order.

  • The actual time taken for the amount to appear in your account may depend on your bank or payment service provider.

If a returned product does not meet our return eligibility conditions, the refund may be rejected.

6. Replacement Policy

For products that are received damaged, defective, or incorrect, customers may request a replacement.

Replacement is subject to product availability.

If the same product is unavailable, we may offer an alternative resolution or refund, depending on the circumstances.

7. Shipping Charges

Shipping charges are generally non-refundable.

However, if the return is required because of an error on our part, such as:

  • Wrong product delivered

  • Damaged product delivered

  • Defective product received

we may provide an appropriate resolution, including replacement or refund, as applicable.

8. Order Cancellation Policy

Orders may be cancelled before they are dispatched.

Once an order has been shipped or dispatched, cancellation requests may not be accepted.

If you wish to cancel an order, please contact us as soon as possible after placing the order.

9. Return Shipping

Unless the return is due to an error on our part, return shipping arrangements or costs may be the responsibility of the customer, depending on the circumstances.

Our customer support team will provide the applicable return instructions when your return request is approved.

10. Refund Exceptions

A refund may not be provided if:

  • The return request is made after the applicable return period.

  • The product has been used or opened where the product is not eligible for return after opening.

  • The product has been damaged due to misuse or improper handling.

  • The original packaging is missing.

  • The product does not match the condition in which it was delivered.

  • The product was purchased during a clearance sale or promotional offer where returns are excluded.

11. Contact Us

For return, replacement, refund, or cancellation-related queries, please contact us:

Prakriti Online Store

MAIN OFFICE
17 A.R. Road, Raniganj, Paschim Bardhaman, West Bengal – 713347

CALL US TODAY!
+91 8250576504

EMAIL
prakritionlinestore@gmail.com

Customer Support Time: 24/7

Prakriti Online Store reserves the right to review each return, replacement, and refund request according to the terms of this policy.

This Return and Refund Policy may be updated from time to time. Any changes will be published on this page.